Troubleshooting
Sign-in and verification issues
- Verification email or text message does not arrive: check the spam folder and confirm that the phone number or email address is correct;
- Google sign-in fails: confirm that the Google account is not already connected to another GDDAO account;
- A workspace is missing after sign-in: confirm that you used the same account, or ask an administrator whether your member invitation remains valid.
Upload failed or processing is stuck
- Large files and unstable networks are more likely to fail. Upload again over a stable connection;
- If the mobile app records or uploads while offline, it temporarily stores the data on the device and resumes when the connection returns;
- If the status remains “Processing” for a long time, refresh the page first. Upload the file again if the status still does not change.
AI output does not meet expectations
- Confirm that the required data finished uploading and displays a “Completed” processing status;
- Make the request specific: name the project and information AI should use. A clearer authorized scope usually produces a more accurate result;
- AI output is a draft. Verify figures and statements against their sources before external use.
Information or a feature is missing
- Confirm which workspace you are currently viewing. Data belongs to a specific project or workspace;
- Confirm that your role has access to the feature. Ask a workspace administrator to review your permissions.
Contact support
Each plan includes an appropriate support level, such as online support, standard onboarding, priority support, or dedicated customer success. See Plans and AI usage. Workspace administrators can find the support entry point in Settings.